What are you looking for?
Please use the search bar below to find an article that can help answer any questions you may have.
What are you looking for?
Please use the search bar below to find an article that can help answer any questions you may have.
How to guides
A collection of how to guides answering the most common questions within WorkPal
Salting Guide
A short guide of how to set up a salting install and how to generate jobs
Why aren't my Jobs syncing?
I've assigned a Job to a User but they haven't received it on their device / My assigned Jobs are missing details, Parts, Tasks, Documents etc.
Storage
How WorkPal Storage works and methods for reducing storage usage
How to upload Documents to WorkPal
A guide on how to add documents to WorkPal
How to setup and use the Equipment feature
A guide on how to setup and use the Equipment feature
Managing Shifts
Managing Shifts in WorkPal for your Users
Vehicle Check
An explanation of the Vehicle Check functionality
Adding Images to a job in WorkPal.
In WorkPal, you have the flexibility to attach images to Jobs, Sites, and Assets. This feature is invaluable for documenting progress, highlighting issues, or simply providing visual context for your team back at the office.
Understanding and using the Email Event Log in WorkPal
The Email Event Log is an indispensable diagnostic tool for WorkPal Desktop Users, designed to provide comprehensive insights into all email communications sent from your system. It's particularly useful for diagnosing any issues related to email delivery.
Fleet
How to use the Fleet feature
Can I use my Desktop Login on Mobile?
Answering the question about using desktop logins on mobile.
Recovering Deleted Items in WorkPal
How deleted items are processed and how to recover them
WorkPal Glossary: Key Terms and Features
Understanding WorkPal’s core terminology is essential to using the platform effectively. Below is a glossary of common terms you’ll encounter within the system, along with clear explanations of how they apply in everyday use.
Supported Countries
Countries that you can access WorkPal within
Contacts
A description of how the "Contacts feature works on workpal
What is What 3 words?
A quick guide for What 3 words.
WorkPal's battery usage
How the WorkPal app impacts battery usage on your device.
Debug Reports
What are Debug Reports, and how to send them
How to Enable Location Permissions on Android and iOS
WorkPal needs access to your device’s location for the tracking feature to work within WorkPal, If something isn’t tracking the way you expect, it’s usually down to one permission that needs switched on. The guide below will help walk you through fixing this.
How to add and manage absences.
This is a quick guide on you can add and manage absences for your mobile users either via the desktop or having the user request the absence themselves via the app.
